For general inquiries and information about
your current mortgage loan, call 1-800-414-1226 or
1-800-438-1832 (TDD/TTY Hearing Impaired only)
to speak with a Customer Service Representative,
Monday through Friday 7 a.m. to 5 p.m. Central
For information about your past due mortgage
loan, call 1-800-793-8861 to speak with a Counselor, Monday through
Thursday 7 a.m. to 9 p.m., Friday 7 a.m. to 5 p.m., and Saturday
a.m. to 1 p.m. Central Time.
Please have your loan number and last four
digits of your social security number ready when you call.