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For general inquiries and information about your current mortgage loan, call 1-800-414-1226 or 1-800-438-1832 (TDD/TTY Hearing Impaired only) to speak with a Customer Service Representative, Monday through Friday 7 a.m. to 5 p.m. Central Time.
For information about your past due mortgage loan or options available if you are having difficulty making your payments, call 1-800-793-8861 to speak with a Counselor, Monday through Thursday 7 a.m. to 6 p.m., Friday 7 a.m. to 5 p.m.

Please have your loan number and last four digits of your social security number ready when you call.


Having Difficulty Making Your Payment


Let Us Help You - Call 1-800-793-8861 today to see what options may be available to you.

Options available include: payment arrangements, payment subsidy and moratorium.
When you call, please have the following information available:

  • Your loan number and/or billing statement

  • Your total monthly income

  • A list of all your financial obligations

  • Reason for late or missed payment(s)




    For general inquiries and information about your mortgage loan, email the CSC at  Please include your loan number in your email.  Allow 2 business days for a reply email.

    For additional information or questions regarding paying off your mortgage loan, you can email us at Please note that all payoff information will be faxed or mailed to the address of record in 5 business days. In order to protect the privacy of our customers, we will not send this information via email.


    Contact a Service Center


    If you have questions about RD loan programs or about applying for a loan, contact your local service center.  You can access the USDA Service Center Locator, to find a service center near you. 




    To find contact information for USDA agencies, offices, and personnel, please use one of the following directories.

  • USDA Phone Directory (Washington DC Area)

  • Federal Phone Directory

  • USDA Service Center Locations

  • How to Get Information

    I Want To...
    Register for a USDA ID and Password
    Find a Form
    Find Properties for Sale
    Find a Service Center

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