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Phone

 
 

For general inquiries and information about your current mortgage loan, call 1-800-414-1226 or 1-800-438-1832 (TDD/TTY Hearing Impaired only) to speak with a Customer Service Representative, Monday through Friday 7 a.m. to 5 p.m. Central Time.
   or
For information about your past due mortgage loan or options available if you are having difficulty making your payments, call 1-800-793-8861 to speak with a Counselor, Monday through Thursday 7 a.m. to 9 p.m., Friday 7 a.m. to 5 p.m.

Please have your loan number and last four digits of your social security number ready when you call.

 
 

Having Difficulty Making Your Payment

 
 

Let Us Help You - Call 1-800-793-8861 today to see what options may be available to you.

Options available include: payment arrangements, payment subsidy and moratorium.
When you call, please have the following information available:

  • Your loan number and/or billing statement

  • Your total monthly income

  • A list of all your financial obligations

  • Reason for late or missed payment(s)

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    Email

     
     

    For general inquiries and information about your mortgage loan, email the CSC at rdquestion@stl.usda.gov.  Please include your loan number in your email.  Allow 2 business days for a reply email.

    For additional information or questions regarding paying off your mortgage loan, you can email us at CSCPayoffUnit@stl.usda.gov. Please note that all payoff information will be faxed or mailed to the address of record in 5 business days. In order to protect the privacy of our customers, we will not send this information via email.

     
     

    Contact a Service Center

     
     

    If you have questions about RD loan programs or about applying for a loan, contact your local service center.  You can access the USDA Service Center Locator, to find a service center near you. 

     
     

    Directories

     
     

    To find contact information for USDA agencies, offices, and personnel, please use one of the following directories.

  • USDA Phone Directory (Washington DC Area)

  • Federal Phone Directory

  • USDA Service Center Locations

  • How to Get Information

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